Delivery/Backorders

While we strive to check all products for stock availability, items may still become backordered after the order has been placed. In this case, we will immediately notify our customers if an item has been backordered and the ETA lead time. Backordered items will not be subject to cancellation fees.

You can cancel a backorder item after 45 days beyond the promised delivery date. cancel@lighitngzilla.com

Estimated Shipping Times

LightingZilla strives to provide its customers with the most accurate information on product availability using the tools and resources made available both in house and by our manufacturers.

If an item is in stock, the average delivery time is 2-4 days. Otherwise, all other items may be shipped directly from our manufacturers. Their lead times are all estimated, and are subject to prior sale and availability of product. These shipping dates are NOT guaranteed.
Standard Ground: 1-6 Days
Truck Freight: 2-7 Days

Until your order has fully shipped and is complete, you will receive weekly order status update emails.

LightingZilla is not responsible for any costs associated with shipment delays. Lightingzilla strongly suggests that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.

Shipping Methods:

Standard Ground: For smaller items your merchandise will be delivered in estimated 3 to 7 business days from the time it leaves our warehouse until it reaches your door. Our chosen provider is FedEx, but we may use UPS under certain circumstances.

Freight Carrier: For Large and bulky merchandises, such as bulky furniture, large mirrors, extra-large chandeliers and floor lamps, voluminous orders may ship via truck freight. In certain situations, additional shipping costs could be incurred. Lightingzilla will contact you to inform you of this before your order is processed as it does not qualify for free shipping. Freight shipments cannot be sent to Hawaii or Alaska. If there is a question if your merchandise falls into this category or you need assistance with special shipping arrangements, please call us at 1-888-611-0032 or email info@lightingzilla.com