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Return/Exchange Policy
At Lightingzilla we make
a great effort to provide you with the best service you can get. Thus, you can
return any item within 30 days of the receipt of your order for a full refund.
You can cancel an order that
has not yet been shipped. To do this, please contact one of our sales
representatives immediately. Once an order has been shipped it cannot be
canceled and you will have to process a general return.
We stand behind our product and
try to satisfy our customers %100. Any item that is defective or that is not the
correct item will be exchanged.
Merchandise
that will be returned must be:
·
In its original box with original
packaging materials
·
Has not been modified, installed or
scratched
·
Received with a Return Goods
Authorization Number (RGA#) issued by Lightingzilla
·
Undamaged in freight transit
The
following types of merchandize do not qualify for returns, cancelation or
refunds:
·
Large orders that contain ten or more
of a single item
·
Orders having an invoice value
greater than $100.00
· There will be 50% restocking fee on any cancelation or return less than
$100.00
. Special order
·
Shades, parts and light bulbs unless
they come from an error on Lightingzilla’s part
·
Items not purchased from Lightingzilla
·
Inventory sale items, custom quotes,
special discounts, clearance items or any other special purchases
·
Custom items, unless they are
defective. Note: Custom items according to the manufacturers.
·
Expedited shipping items
·
RReturns under a $15 value
To Return
Items Please Follow these Instructions:/font>
·
Contact our returns department to
begin the process of returning and you will receive an RGA number. We will then
provide you with the RGA number within 5 business days and you will also be
provided with an address to where you will ship the order. Please make sure that
you include this RGA number with your merchandise when you ship it, otherwise
your return could be subject to extra restocking fees.
·
Repack your items in their original
packing materials, including manuals and accessories with the product in order
to avoid additional fees.
·
It is recommended that you ship your
items via UPS or insure parcel post for proof of delivery. Also, ensure that the
items are well packaged so that no damage occurs while they transit back to our
warehouse.
·
You are responsible for the shipping
costs of the items. However, you will be credited a customary freight charge in
accordance to the product if it is defective or the wrong item was shipped.
·
Items received past the return period
and plausible shipping time cannot be processed.
·
We will inform you via e-mail of your
refund once we have received and processed your returned item. Note: shipping
costs are only refunded if the return is a result of our error.
·
We try our best to process returns in
a timely manner. Please allow 14-21 days for this process. Refunds will be
credited to the creditcard account of the original purchase only. If the payment
method was a check, please allow an extra 14-21 days for delivery of you check
through the USPS
Damaged/Incorrect Items
We will exchange most items
that are the incorrect items or that were defective. For complete information
please visit our Return Policy page.
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