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Home RETURN POLICY

RETURN POLICY

 
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RETURN POLICY


Overview:

At Lightingzilla we make a great effort to provide you with the best service you can get. Thus, you can return certain items within 30 days of the receipt of your order for a full refund. Please view the section related to conditions that we would not accept returns.

You can cancel an order that has not yet been shipped. To do this, please contact one of our customer care representatives immediately. Once an order has been shipped it cannot be canceled and you will have to process a general return.

We stand behind our product and try to satisfy our customers 100%. Any item that is defective or that is not the correct item will be exchanged

Merchandise that may be returned:

  1. Merchandise that is being returned within the 30 day return period.
  2. Has a Return Merchandise Authorization Number (RMA#) issued by Lightingzilla. Please note that the RMA number is valid for 7 calendar days after it was issued.
  3. Re-saleable condition, in its original box with original packaging materials
  4. Merchandise shipped or packed incorrectly;
  5. Defective Merchandise

Defective Merchandise must be exchanged for the same product (same manufacturer model item number)

Merchandise that may be exchange:

  1. Defective Merchandise
  2. Merchandise shipped or packed incorrectly;
  3. Merchandise not modified, installed or scratched
  4. Merchandise that is being exchanged within the 30 day exchange period.
  5. Merchandise that is of equal or greater value.

Merchandise that may not be exchanged or returned:

 

1- All electrical parts and light bulbs

 

2- Any item droped shipped from the manufactuerer

 

3- Any item totaling more than $300.00

 

The customer shall be responsible for shipping cost of material back to us or the manufactuerer and any additional fees levied by them.

 

Lighting Zilla reserves the right to refuse returnes and exchanges if it feels the client is abusing our terms of policies.

 

 

Return/Exchange Guidelines

  • No merchandise will be accepted for return more than 30 calendar days after date of delivery. Strictly No exceptions. Manufacturer will not accept returns past this date.
  • We do not accept returns on damaged merchandise that was not inspected by the customer at the time of original delivery and not reported or claimed within 48 hours of receipt. If a customer signs for a delivery and does not report any damage to the shipping company or to Lightingzilla, then it is the customer's responsibility to file a claim with the shipping company to recover any damages.
  • Merchandise can be returned for a refund minus restocking fees and shipping charges.
  • Merchandise returned as defective which are found not to be defective are subject to a 20% processing/handling charge.
  • If a customer returns a merchandise to Lightingzilla or Manufacturer without an RGA number the return shall be subject to minimum 25% restocking fee.
  • If a customer refuses goods that were to be delivered to them without going through our return process, then the customer will be responsible for all return shipping charges including original shipping fees. Lightingzilla will also charge a 25% Restocking Fee and treat the refused shipment as a General Return.
  • LightingZilla is not responsible for Return shipping costs on General Returns.
  • LightingZilla not be held liable for 3rd party charges (ie. electrician or contractor charges).
  • The following types of merchandize do not qualify for returns, cancelation or refunds:
    • Open box products;
    • Bulbs or part orders;
    • Custom made ordered products;
    • Large orders that contain ten or more of a single item;
    • Orders having an invoice value greater than $100.00
    • There will be 25% restocking fee on any cancelation or return less than $100.00
    • Special order
    • Shades, parts and light bulbs unless they come from an error on LightingZillas part
    • Inventory sale items, custom quotes, special discounts, clearance items or any other special purchases
    • Custom items, unless they are defective. Note: Custom items according to the manufacturers.
    • Expedited shipping items
    • Returns under a $15 value
    • Claims after 30 calendar days of receipt are not eligible for return or replacement

Procedure to Return Items:

  1. Contact either by phone 1-8886110032 or email info@lightingzilla.com attention: Returns Department to begin the process of returning to request for a Return Goods Authorization (RGA) number. We will then provide you with the RGA number within 2 to 5 business days.
  2. Damaged items (i.e. broken glass, dents, corroded, chips etc) should be photographed and sent together with email. 
  3. When RMA and shipping address is available, if you have been issued a call tag you have 14 days from date of issuance of in which to take the product to the identified carrier. If you are responsible for shipping the return, then you have 14 days from date of issuance of RGA to ship the product via a trackable carrier.  
  4. Repack your items in their original packing materials, including manuals and accessories with the product in order to avoid additional fees. 
  5. It is recommended that you ship your items via UPS or Fed Ex or insure parcel post for proof of delivery. Also, ensure that the items are well packaged so that no damage occurs while they transit back to our warehouse. It is advised that merchandise be packed in a larger box to avoid damaged on the original boxes. 
  6. You are responsible for the shipping costs of the items. However, you will be credited a customary freight charge in accordance to the product if it is defective or the wrong item was shipped.
  7. Items received past the return period and plausible shipping time cannot be processed. 
  8. We will inform you via e-mail of your refund once we have received and processed your returned item. Normally credit of returned items has a 2 to 3 weeks processing period. Note: shipping costs are only refunded if the return is a result of our error.
  9. We try our best to process returns in a timely manner. Please allow 14-21 days for this process. Refunds will be credited to the credit card account of the original purchase only.

Procedure to Replace Damaged/Incorrect Items: 

  1. Contact either by phone 1-888-611-0032 or email info@lightingzilla.com attention: Customer Service to begin the process of replacement.
  2. Damaged/defective merchandise should be provided with a proof of damage such as a photo sent thru info@lightingzilla.com. Please provide as much detail as possible about the damaged merchandise so that we can address the concern as soon as possible.
  3. Generally, we do not require the merchandise that is damaged and irreplaceable to be returned such as broken glass, ceramics, fabrics, crystals. In cases that the merchandise should be returned, we shall issue an RGA and call tags and process the replacement free of charge.

Guideline for Refused Merchandise:

If a customer refuses merchandise that were to be delivered to them without going through our return process to receive an RGA Number and Return Authorization, then the customer will be responsible for all return shipping charges including original shipping fees. Lightingzilla will also charge a 20% Handling/processing Fee to cover its overhead costs with additional processing of the order and consider the refused shipment as a General Return with Restocking Fees.

Restocking Fees

A 25% restocking fee will be charged on all returned merchandise. Defective Merchandise is not subject to Restocking Fees, so long as the defective merchandise is exchanged for a replacement. 

Why Restocking Fee?

Restocking Fees are overhead costs involved in the processing of an order. It includes the following:

  • Administrative and warehouse/storage costs involved in processing & handling a return;
  • Inspection of merchandise for missing parts, instructions or packaging materials.
  • Re-Packing and re-Boxing of Merchandise;
  • Repair or restoration of packaging that is damaged with writing, marker or tape.
  • Repair or replacement of damaged manufacturer boxes.
  • Cost of putting merchandise back on the shelf and adding to inventory levels

SHIPPING POLICY:


Shipping Charges:

LIGHTINGZILLA makes every effort to ship all merchandise in the fastest and least expensive method available.
LIGHTINGZILLA offers FREE SHIPPING for orders that are $149.00 or greater. This Free Shipping Offer is applicable only to orders shipping to the 48 continental United States. Actual shipping costs will be incurred for orders shipping to Alaska, Hawaii or Puerto Rico. Please call 1-888-611-0032 or email info@lightingzilla.com for a shipping quote to these areas.

We also ship to Canada. Actual shipping such as broker, duty and tax related costs will be incurred for orders. Please contact us for quotation. 

Orders ranging from $100.00 to $148.99 will incur a standard processing and handling charge of $8.99. 
Orders less than $100 will incur a standard processing, handling and minimum charge fee of $39.99.
Merchandise of different manufacturer/brands cannot be combined for the purposes of the free shipping offer.

Expedited shipping is available for an additional cost. You can request a quote on expediting your shipment during checkout. Your order will be placed on hold until we can reach you by phone to confirm options and pricing. Requests for next day delivery must be confirmed by 12:00 p.m. Pacific Time, Monday - Friday (excluding holidays).

Shipping Methods:

Standard Ground: For smaller items your merchandise will be delivered in estimated 3 to 7 business days from the time it leaves our warehouse until it reaches your door. Our chosen provider is FedEx, but we may use UPS under certain circumstances. 

Freight Carrier: For Large and bulky merchandises, such as bulky furniture, large mirrors, extra-large chandeliers and floor lamps, voluminous orders may ship via truck freight. In certain situations, additional shipping costs could be incurred. Lightingzilla will contact you to inform you of this before your order is processed as it does not qualify for free shipping. Freight shipments cannot be sent to Hawaii or Alaska. If there is a question if your merchandise falls into this category or you need assistance with special shipping arrangements, please call us at 1-888-611-0032 or email info@lightingzilla.com 

Estimated Shipping Times

LightingZilla strives to provide its customers with the most accurate information on product availability using the tools and resources made available both in house and by our manufacturers.

If an item is in stock, the average delivery time is 2-4 days. Otherwise, all other items may be shipped directly from our manufacturers. Their lead times are all estimated, and are subject to prior sale and availability of product. These shipping dates are NOT guaranteed.

  • Standard Ground: 1-6 Days
  • Truck Freight: 2-7 Days

Until your order has fully shipped and is complete, you will receive weekly order status update emails.

LightingZilla is not responsible for any costs associated with shipment delays. Lightingzilla strongly suggests that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.

Customer Responsibility on shipments:

You are responsible if you notice damage and not note it on your bill of lading. You may refuse delivery if the product itself appears significantly damaged. Please notify us of refusal as soon as possible.